Property
Sectors · developed
Residential property in Britain is two operations wearing one name. On the lettings side, the tenancy cycle: applications, referencing, rent and renewal. On the block side, the service charge cycle: budgets, demands, major works and the year end. Across both runs a compliance diary that never stops, and a telephone that does not keep office hours.
The state of the industry
The administration has grown faster than anyone has hired for it.
On the lettings side, the Renters’ Rights Act 2025 commenced its first and largest phase on 1 May 2026. Section 21 is gone, assured shorthold tenancies no longer exist, and rent increases run on a Section 13 notice and nothing else. The How to Rent guide was withdrawn the same day: new tenancies take a written statement of terms served before signing, existing tenancies took a government information sheet with a proof-of-service burden behind it. Renewals, and the fee income that came with them, have left the ledger while the paperwork has grown.
On the block side, a manager commonly carries between three hundred and six hundred units, every one generating correspondence with a statutory clock attached: Section 20 consultation, the eighteen-month rule, year-end accounts, and the standing duties the Building Safety Act created for higher-risk buildings. The fourth edition of the RICS Service Charge Residential Management Code took effect in April 2026, while most of the Leasehold and Freehold Reform Act 2024 has still not commenced. Knowing which obligations are actually in force today is a large part of the job.
And across the whole industry, the people who do this work are scarce. Demand for experienced administrators and block managers outstrips supply across most of the United Kingdom, and the professional body’s own review concluded that the shortfall cannot be solved by salary alone.
The provenance
This work is run in the family every day.
The sister business, Solace, does lettings back-office work for British agencies: client money reconciled, repairs coordinated, certificates tracked and renewed. The procedures were written there, for its own books, before they were ever offered to anybody else.
The work
- Tenancy administration. From let agreed to move-in, with service of the statutory paperwork evidenced against the tenancy.
- Client accounting. The rent cycle and the service charge cycle, prepared and reconciled daily. We prepare; your signatory releases.
- The compliance diary. Gas, electrical, energy, fire, water and licensing, tracked by property and by building, never allowed to lapse.
- Major works consultation. The Section 20 record built and kept complete, from notice of intention to notice of reasons.
- Maintenance and call handling. Jobs coordinated, contractors chased, and calls answered in your name, including outside office hours where the engagement calls for it.
- Arrears. Chased politely, documented fully, escalated exactly when the procedure says.
The software stays yours
Your people already know your system, and your data already lives there. Our people work inside it on accounts you issue, rather than asking an industry to migrate to ours. Which platform, and which parts of it, is settled in the engagement.
What changes for your team
Nothing in the software, nothing in the procedure, and nothing in the tone your landlords and leaseholders hear. What changes is that the queue is clear at the end of the day, the compliance register has no red on it, and somebody is awake when the office is not.
The economics
Set out in the assessment, seat by seat, where they can be given context.