What we do
We advise British firms on where administrative capacity belongs, then build and run dedicated European teams to carry it. The work is expressed here in three movements rather than a menu, because no two operations are alike and an engagement is shaped around the one in front of us.
Advise, build, run
01
Advise
Where nearshore capacity truly belongs, and where it does not.
We study your operation, identify the work that travels well, and set out the case in writing with the economics behind it, seat by seat. If the honest answer is that your operation should stay exactly where it is, that is the advice you will receive.
02
Build
A team assembled to your standard, not a seat off a shelf.
Highly qualified European professionals with fluent, natural English: the calibre of hire you would make at home. Recruited to your brief, trained on your procedures, and working inside the systems you already run, on access you issue and control.
03
Run
An operation managed, reviewed and answered for.
Recruitment, training, cover and quality are ours to hold: you take the output, not the management overhead. Reporting you can put in front of a board, and a partner to review it with. Where an engagement needs evenings, weekends or the night covered, it is staffed rather than diverted.
How an engagement begins
Engagements of this kind take shape over months, not from a rate card, and the pace is set together. The shape is always the same four steps.
- 1
A conversation. Tell us how your operation runs today, and where it strains. A partner takes that call, and there is no obligation on the other side of it.
- 2
An assessment. We study the work at close quarters and come back with a written view: what travels, what should not, and the case behind both, economics included.
- 3
A pilot. A small team runs the agreed work in parallel, inside your systems, under your review. The pilot is judged on evidence you can check, not on our account of it.
- 4
A partnership. The operation grows on results, reviewed with a partner at a standing meeting. The engagement letter names the people responsible on both sides.
The economics
A dedicated European seat carries a materially lower cost base than its equivalent at home, with nothing changed about how the work is done. The numbers are set out in the assessment, seat by seat, where they can be given context. We would rather demonstrate them than advertise them.
The standard
Every operation is run to the same standard.
Accuracy, turnaround, and a record a board can read. Nothing is taken on that cannot be measured, and nothing is promised that the pilot has not shown.
Governance
The questions we are asked first
Every answer here is a position taken elsewhere on this site; they are gathered because a board reads this page before it reads anything else. The fuller account of data and access is on the legal and data page.
Through accounts you issue, under your access policy, on hardware agreed in the engagement letter. Nothing is copied out of your systems, and access can be withdrawn by you in one action, without notice and without penalty.